Returns and refunds are easy and hassle free at Phonecessity.
We are happy to exchange, provide store credit, or refund items in new, unused, undamaged, and original condition within 15 days from the date of your order. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Return shipping costs will be refunded to you where the return is a result of our error.
When returning goods please include a copy the reason for the return, and, if you would like to make an exchange, please include the details of the new items you would like.
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please email us at firstname.lastname@example.org to initiate the process. Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Upon approval, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days.
You will be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We recommend sending returns via registered post or courier as we do not accept responsibility for lost items.
Special Order Items
Products that are specially ordered non-stocked items, custom made, bulk quantity, or corporate special orders cannot be exchanged/refunded.
Full refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
2. Your order did not arrive due to exceptional circumstances outside the control of Polished Fashions (i.e. delayed by a natural disaster).
3. Other exceptional circumstances outside the control of Polished Fashions
You can submit refund requests by sending a message to email@example.com.